Terms & Conditions
Application of the Terms and Conditions
The Maloneys Rewards (Loyalty Program) is provided by The Trustee for the Maloneys Grocer Trust ABN 50 757 301 817 (Maloneys Grocer, we, us or our).
This document sets out the terms and conditions applicable to a customer’s (you, your) use of and access to the Loyalty Program (Terms). These Terms, in conjunction with the The Trustee for Maloneys Grocer Trust Privacy Policy, govern your use of the Loyalty Program.
As a member of the Loyalty Program, you are deemed to agree to be bound by these Terms, as updated from time to time in accordance with the Terms.
Registration
The Loyalty Program is accessible via the Go Rewards Application (the Go Rewards App). In order to access and fully utilise the Loyalty Program within the Go Rewards App, you will need to be a Go Rewards member. For details of the Go Rewards App registration requirements, please refer to the Go Rewards App Terms of Service.
Once you are registered as a Go Rewards member, you will be able to register to become a member of the Loyalty Program. To register as a member of the Loyalty Program, you will need to:
- complete the registration page for the Loyalty Program within the Go Rewards App including submitting your first and last name, email address and telephone number.
- agree to these Terms and our Privacy Policy
Upon completion of your membership registration, you will be given a membership account (Loyalty Program Membership) and will receive a unique identification code (Unique ID).
Eligibility and Access
To be eligible to access the Loyalty Program you must:
- be resident in Australia;
- have a unique mobile number;
- be a member of the Go Rewards App and continue to be a member of the Go Rewards App at all times while you access and participate in the Loyalty Program;
Your Loyalty Program Membership is non-transferable and can only be used and accessed by you. You may only have one Loyalty Program Membership at any time.
Earning Loyalty Benefits
When you make eligible purchases in-store at Maloneys Grocer (Eligible Purchase), you will be entitled to accrue Maloneys Rewards Points (Loyalty Points) and other loyalty benefits (together referred to as Loyalty Benefits) in the Loyalty Program.
In order to accrue Loyalty Benefits, you will need to enter your Unique ID at the time of making each Eligible Purchase. To do this, scan your unique ID at the POS/checkout in store.
Only 1 Unique ID can be presented in connection with each transaction.
If your Unique ID is not entered at the time of the purchase, the Loyalty Benefits will not be able to be added to your Loyalty Program Membership.
Loyalty Points
Members will accrue:
- 1 Loyalty Point for each AU$1.00 spent on Eligible Purchases; and
- 1 x AU$10 voucher for every 1000 of Loyalty Points accrued (Voucher).
Purchases of Maloneys Grocer gift cards and reduced to clear items do not accrue Loyalty Points.
Loyalty Points will be added to your Loyalty Program Membership within one weeks of your Eligible Purchase.
Loyalty Points will expire 12 months after issue of the relevant Loyalty Points if they are not used to redeem a Voucher, or to redeem any other Loyalty Benefits within that period.
Vouchers earned with Loyalty Points expire 3 months after issued. Vouchers are single use and cannot be exchanged for cash.
Other Loyalty Benefits
Within the Go Rewards App, you may also access other Loyalty Benefits including:
- regular promotions and offers;
- offers on specific products; and
- ‘boosted offers’, i.e. where members can collect additional points per dollar spent on specific products for a set period of time, product purchased, or by other means; and
- Member bonus offers (Loyalty Program Offers).
New Member Promotion
From 18/11/2024 to 18/12/2024 you can earn a $10 Voucher when you:
- sign up to the Go Rewards App for the first time;
- sign-up to the Maloneys Grocer Loyalty Program and
- shop at least 2 times at Maloneys Grocer within 30 days of signing up to the Go Rewards App and spend at least $50 per shop.
Refunds and Returns
If you make an Eligible Purchase for which you have accrued Loyalty Points and then subsequently return the purchase for a refund, the Loyalty Points you accrued in connection with the purchase will be deducted from your member account. This may result in a negative Loyalty Points balance.
Treatment of Loyalty Benefits
We reserve the right to withdraw, cancel or vary the Loyalty Benefits without notice and at any time for any reason, including without limitation where Loyalty Benefits have been awarded in error or Loyalty Benefits earned fraudulently.
Loyalty Benefits are available exclusively through the Go Rewards App. You acknowledge that Maloneys Grocer is solely responsible for awarding Loyalty Benefits. Go Rewards is an aggregator of loyalty programs and is not responsible for the conduct of the Loyalty Program or awarding or redemption of Loyalty Benefits.
Availability and limitations on Loyalty Benefits
All Loyalty Program Offers (and the Eligible Products which result in you earning the Loyalty Program Offer or Loyalty Benefit) are intended to be available at the time of the relevant Loyalty Program Offer. However, in the event of unexpected demand or supply issues, certain products included in a Loyalty Program Offer may be unavailable.
Vouchers
Once you have accrued 1000 Loyalty Points, a Voucher will be automatically generated and added to your account on the Go Rewards App.
To redeem your Voucher, you must scan the barcode in store at the POS checkout. Vouchers are not refundable, transferable and cannot be redeemed for cash. Vouchers can be used in conjunction with any other special, discount or promotional offer unless otherwise stated.
Vouchers are valid for 3 months. Any vouchers which are not redeemed within 3 months will be forfeited. We reserve the right to extend the expiry date of any Voucher at any time without notice.
Privacy
We are committed to ensuring your privacy is protected.
We use the personal information that you have provided as part of your Loyalty Program Membership registration to manage and administer your Loyalty Program Membership. We may share this information with our service providers who assist us to manage and administer the Loyalty Program. We may also contact you to administer the Loyalty Program, to notify you about Loyalty Benefits and to provide information about the Loyalty Program. For more information, please refer to our Privacy Policy. Our Privacy Policy contains information about how you may access and seek the correction of your personal information and how to deal with any complaints you may have in relation to the treatment of your personal information.
As a condition of your Loyalty Program Membership, you also agree to us sending you electronic marketing communications from time to time. As part of your Loyalty Program Membership, you will be able to elect how we communicate with you (which will generally be by email, SMS, through the Go Rewards App, phone and mail) in relation to our products and services.
We will also share your details with Go Rewards. Go Rewards will require your personal information in order to administer the Go Rewards App. Go Rewards may also send you electronic marketing communications from time to time. If you wish to change how Go Rewards communicates with you, you may change these selections within the Go Rewards App.
There are some messages that we must be able to send to you. These include, for example, messages relating to your Loyalty Program Membership and other service messages including for example, password reset messages, information about updates to these Terms and to our Privacy Policy.
We reserve the right to monitor your purchase history to ensure that any Loyalty Benefits are accumulated legitimately.
Liability
Without excluding, restricting or modifying your rights and remedies to which you may be entitled under the consumer guarantee provisions of the Australian Consumer Law or our liabilities under those provisions:
- our liability to you will in all other cases be limited to either: (a) the cost of re-supplying or repairing, or paying the costs or repairing any Loyalty Benefits that are goods; or (b) reinstating the number of Loyalty Points or other Loyalty Benefits in dispute;
- we will not be liable to you for indirect and consequential loss arising from or connected to these Terms in contract, tort, under any statute or otherwise (including, without limitation, for loss of revenue, loss of profits, failure to realise expected profits or savings, loss or corruption of data and any other commercial or economic loss of any kind) unless such loss arises as a result of our own negligence or wilful misconduct; and
- our liability to you for loss or damage of any kind arising out of or in connection with these Terms or the Loyalty Program is reduced to the extent (if any) that you cause or contribute to the loss or damage.
We will not be liable for any tax liability incurred in connection with the Loyalty Program, including any incurred in the provision or utilisation of Loyalty Benefits.
Suspension
We may suspend your use of the Loyalty Program without prior notice at any time, including, without limitation, if we suspect that the Loyalty Program is being used otherwise than in accordance with these Terms.
Termination
We may terminate your Loyalty Program Membership, without prior notice at any time, if we find that you have breached these Terms or if we suspect fraudulent use of your Loyalty Program Membership. Upon your Loyalty Program Membership being terminated, any benefits and points accrued at the date of termination will be forfeited and may not be redeemed following termination.
We will also remove your Loyalty Program Membership account details from the Loyalty Program (with the exception of the information we are required to retain in order to identify users for the purpose of preventing fraudulent misuse of the Maloneys Rewards or for compliance with applicable law).
We may cease to offer the Loyalty Program or any of the features within the Loyalty Program at any time for any reason. We will use our reasonable endeavours to advise you in advance of doing so (to give you the opportunity to redeem any Vouchers or Loyalty Benefits, if possible). In some circumstances (for example where there has been a change of law or a technical reason which means we cannot continue to operate the Loyalty Program), we may not be able to give you advance notice of this.
You may cancel your Loyalty Program Membership at any time by opting to delete your account within account settings. As noted above, any benefits and points accrued at the date of cancellation will be forfeited and may not be redeemed following cancellation. Cancellation of your Loyalty Program Membership will not automatically terminate your account with Go Rewards. You will need to separately cancel that account if you wish to also cancel your Go Rewards account.
Variation of terms
We may revise these Terms from time to time and the revised version will be effective on the date we specify. If our changes to the Terms reduce your rights or increase your responsibilities, we will use our reasonable endeavours to provide at least 30 days’ notice of the changes to you. If the changes do not detrimentally impact you, we may introduce the changes more quickly, without notification to you (for example where we are introducing new or improved Loyalty Benefits). In some circumstances, for example, where there has been a change in law, or where there are technical issues preventing the Loyalty Program from operating as intended, we may need to make more urgent revisions to these Terms. In that case, we will provide as much notice as we are reasonably able to.
If you continue to use the Loyalty Program after any changes to the Terms become effective, your Loyalty Program Membership will be subject to those changes. If you do not agree with any changes to the Terms, you may cancel your Loyalty Program Membership.
Support
If you have any questions relating to the Terms, please contact us by email at rewards@maloneysgrocer.com.au
Assignment
Your Loyalty Benefits are personal to you. You may not transfer your Loyalty Program Membership or Loyalty Benefits to another person.
We may assign or otherwise transfer or deal with any of our rights and obligations under these Terms at any time without your prior consent. Any assignee will be subject to these Terms as if all references to Maloneys Grocer or us are references to the assignee. Following any such assignment, you may also cancel your Loyalty Program Membership.
Applicable law
These Terms are governed by and will be construed in accordance with the laws of the State of ACT and NSW, Australia and you submit to the jurisdiction of the Courts of ACT and NSW and Courts hearing appeals from them to have non-exclusive jurisdiction in relation to these Terms.
